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Whether you have a question about a massage chair, sauna, or need guidance choosing the right wellness product for your space.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use the tracking number to monitor delivery progress directly from the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on conditions, timelines, and how to initiate a return.
Can I exchange my product for a different model?
We are happy to help with exchanges within our return window. Contact us with your order number and the model you are interested in, and we will walk you through the process.
How do I choose the right massage chair for my needs?
Consider the massage techniques you prefer, the space available in your room, and any specific features like zero gravity recline or heat therapy. Our team can help guide your decision if you send us a message.
What is the difference between infrared saunas and traditional saunas?
Infrared saunas use infrared light to warm your body directly rather than heating the surrounding air. They typically operate at lower ambient temperatures while still promoting a deep, comfortable warmth.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Owned and operated by Onsen Reset LLC, we respond to every inquiry within one business day.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum required.
30-Day Returns
Shop with confidence knowing our return policy gives you a full 30 days to ensure your product is the right fit.
